You can order online at polana.com, polishfood.com or via phone at (773) 545-4900

Please note - if our customer service team is busy assisting other customers at the time that you call, please leave us a voicemail with your name and phone number and a request to place an order by phone and one of our team members will return your call within 24 hours to take your order. You can also send us a phone order request via email at service@polana.com. Simply provide your name and phone number with a request to order by phone.

When your order is placed and confirmed, Polana will send you an email confirmation with the order details to the email address you provided at checkout. This is a confirmation message that your order has successfully been placed and is scheduled for shipping on your selected shipping date. Please be sure to carefully review the order details, shipping address and contact information. If there are any problems with your order or you’d like to make changes (such as changing the shipping address or adding/removing products) please contact our customer service team via email at service@polana.com

Please check the order confirmation email received upon completing your order with polana.com. The shipping date you selected at checkout will be noted in red within the confirmation email. Please note, our warehouse processes and ships orders on Mondays only. Your order will ship on the Monday of the shipping week you selected at checkout. 

You should receive an order confirmation message via e-mail shortly after polana.com receives your order and another email with a UPS tracking number on your selected shipping date. Please make sure you provide the correct email address when placing your order so that these important updates are sent to you. Please be sure to check your email spam folder to make sure that our important confirmation and updates are not lost there. If you are sure your email address on file is correct, and do not see any confirmation messages in your email inbox please contact us via email at service@polana.com with your name, so that we may assist you.

All orders placed with Polana.com ship on Monday’s only. Your order will ship on the Monday of the shipping week selected at checkout. When an  expedited shipping method like FedEx Standard Overnight or FedEx 2ndDay is selected, the order will ship on Monday of the selected shipping week and arrive via the overnight or 2nd day delivery method paid for at checkout. 

To ensure the best value for our customers, Polana offers automated cart discounts that are applied automatically at checkout based on your order total (before tax and shipping):

• 10% OFF when your order total reaches $150 or more
• 15% OFF when your order total reaches $250 or more

These discounts require no code—they are applied instantly to qualifying orders as you shop.

// Can I use a different discount code? //

Yes! If you have a promo code from Polana that gives you better savings than the automatic discount applied to your order, you can use it instead.

For example:

• If your cart total is $165 (which qualifies for the automatic 10% OFF), and you have a code that gives you $20 OFF $150, the system will allow you to apply that code instead, because it provides a greater discount.

However, if your code offers less (e.g., $5 OFF), it will not be applied, because the system is designed to give you the better value by keeping the 10% OFF in place.

You do not need to beat both automatic discounts—only the one that applies to your current cart total.

This setup ensures that you're always receiving the best available savings when you shop with Polana.

If you have questions about which discount has been applied or how to use a different offer, feel free to contact our customer care team. We’re always happy to help!

Generally, all discounts must be applied during the checkout process. However, on a case-by-case basis we may be able to provide a refund to an order in the amount of the discount offered in an event that a customer forgets to plug in the code or an error in our system has occurred. Please note!! - the code must have been valid ON the day that the purchase was made. Discount offers will not be honored on orders placed prior to the date when the discount was extended nor after the date that it expired.

Honoring discounts after an order has been placed will require a review of the case by our team. Please contact our customer service team at service@polana.com and describe the issue that occurred so that we may find the appropriate solution to your case.

Promotions can only be applied to orders placed ON the days that the promotion is valid. Polana cannot apply discounts to orders placed on a date that falls after a promotion has expired. Polana also cannot apply new discount offers to orders placed prior to the date that the discount offer was announced (i.e. our discounts cannot be backdated). If you placed an order on a date before the promotion was announced, that new promotion cannot be backdated and applied to your order. All Polana discount offers can only be used during their active period.

If you placed an order and forgot to use a promotional offer valid at the time of purchase or experienced technical difficulties while attempting to apply the code to your order, our team may be able to issue a refund in the amount of the discount offered. Please contact our customer service team at service@polana.com to describe the issue that occurred and our team will be happy to help.

Yes, we can. Just send us an email with your request service@polana.com

If you plugged in the wrong delivery address at checkout or would like to have your package rerouted to a different address, you can always do so by contacting our customer service team. Please note - shipping address changes can only be made prior to your selected shipping date (typically by Sunday of each week).

You can change the delivery address by contacting our customer service team via email service@polana.com prior to the shipping day you choose. Please provide the correct (or new) address you’d like the package delivered to along with the name of the person you’d like it addressed to.

If the order has already shipped, we can no longer change the shipping address. Note - except for holiday periods, Polana’s shipping day is Monday of every week. If you contact us on the Monday that your order is being shipped or later, we can no longer apply any changes to the delivery address.

There may be an additional fee applied to the address change and delay in delivery, therefore, please make sure you are adding the correct address with valid phone number.

We ask that you please alert Polana via email service@polana.com of any issues immediately or within 24 hours of receiving your package. Do not discard any items while a case is being investigated. Do not refuse a package. Do not return a package.

If your order has not already been shipped, we can easily cancel it. To do so, please contact us via email service@polana.com. If your order has already been sent out for delivery we will be unable to cancel it.